L'avis de Virgin Atlantic Boeing B787 900 de Philip Venables (#31483)

Probably the worst long haul flight I have experienced, with the most uncomfortable, hard seats with no lumbar support. The 3-3-3 configuration is way too cramped. The food was inedible, and Virgin IFE very poor with mostly old films. We will never use virgin again, having paid for specific seats, which we never had, staff who ignored all requests to sort the problem, so far no reimbursement for the specific seat payment. Overall, the 2nd worst long haul flights over 50 years of flying