Avis sur la compagnie aérienne Vietnam Airlines

Seat not aligned with window.

Flight delayed by 90 minutes- no explanation/apologies.

Wow! They still run this kind of equipment?! Old. Outdated and super uncomfortable. In addition to a rather lackluster service that Vietnam Airlines provided (a hurried meal that was not very good. No additional beverage service. A detached and uninterested crew all made for a bad time with this flight). The seat is not fully lay flat. It is old and hot glued together. It rattles when you sit in it. The recline position had the end of the leg rest meeting midway up my calves - which made for a sleepless and tossing and turning 5 hours. If you can find any other equipment to fly on this route - DO!

Was flying Business from Hanoi to Frankfurt in September 2015 - so shortly before retirement of the B777-200ER on the Germany route. I have to say, it is time the 787 or 350 takes over. The seats are really outdated, not very comfortable for a today's business class seat. Food was good, both choices Western and Asian. Only the in-between snacks were a little substandard - very simple sandwiches, something you also get in eco. Cabin crew was mixed, some very attentive, some just "normal". I got a promotional deal on the flight - but if I would have had to pay normal fare, I would have been a bit disappointed.

Asked Ground staff member to allocate exit row seat with extra legroom. She allocated 28A quickly. The seat map on seatmaestro is very accurate, there is a fold-down staff seat between 28C and 28E, it was not used by flight attendant (FA) on this flight. If its not used 29D is also an extra legroom seat.

Since it's a 1 hour flight, only a bottle of water was served. Still, would have preferred a choice. An Orange juice (even bottled) would have been refreshing.

Very clean and tidy aircraft, looked pretty new in fact. Standard economy class seat with good legroom. Cabin crew efficient if not super friendly and welcoming - nothing to complain about though. Food offered was at the better end of economy, choice of mains, salad, fresh fruit with tea or coffee. Drinks possibly limited, I only wanted water anyway, alcoholic choice I saw was red or white wine.

Not bothered about the entertainment on the 3hr flight - stuff was showing on shared screens dropped down from the overhead panel, but no headphones offered.

Better than I was expecting from some other reviews and comparable to most other shorthaul flights.

Flew from KUL to CDG, Vietnam airlines use A321 for KUL- HAN route, B777 for HAN - CDG route.
A321 is a typical short haul flight with good meals provided, no private screen IFE, only overhead screen broadcast system.
B777 is an old aircraft with old fashion interior, a small seat back screen with NON on demand IFE, means they have time schedule to broadcast the movie.
On DME to KUL, VN use A330-200, surprisingly this is a modern aircraft with nice interior, larger seat back screen, with video on demand entertainment system.
Flight attendances were polite, food provided was good. They even served cocktail and sparkling wines. As for amenities, they only provide blanket and pillow, tooth brush was placed in bathroom with minimum quantity for grabs. No duty free shopping.
VN should refurbish their B777 aircrafts in order to compete with other 3 star airlines, as their aircraft is really outdated.
If you want to fly with VN, and expect a bit more comfortable flying experience, try to choose route using A330-200 or their newly aircraft - A350 and B787.

The cofiguration was different from the map this site has shown. Row 27was in fact an exit row with great leg room.

The flight was short - from Saigon to Singapore. We were in economy - aisle seats across from each other as requested. The personnel were friendly and courteous. Good Asian airline food was served. Seating was comfortable more so than US airlines. The cabin was clean and remained clean throughout the flight. The temperature inside was appropriate. The flight was uneventful. I would not hesitate to fly VN Air again and this craft.

The plane interior has the accouterments and ambiance that most major airlines had 20 years ago. It may indeed be that old, because there is a lot of fading and scuffing of seats, panels and fabrics. The tray table is well-worn, and for business class, the console between seats was a bit small, maybe 10 inches wide, total. The video safety instruction is also an old tape. However, the cabin crew was attentive and it left on time. Compared to the other domestic carriers in Vietnam, Vietnam Air has a good organization and a very competent counter crew. My flights were all on time.

I flew deluxe economy to Vietnam and business class return to UK. Not the best business class in the world but better than economy and deluxe economy. The food was good, service good, and all round comfort average. Having flown many other airlines in business class I have to say Vietnam Airlines need to get modern seats, these are "old school". It reclines approximately 150 degrees and I did sleep. I'm going to pop a video on YouTube soon just to show what was on offer. The stewardess's were very professional and very helpful. The cabin was half full. 11 Vietnamese and 5 westerners. Would I fly business class again with Vietnamese Airlines... Yes