Avis sur la compagnie aérienne Alitalia Airlines - Air One

Unable to check-in in advance either via website or at the airport self service machines (customer service later told me this was because I had a connecting flight with another skyteam partner... even though the connecting flight had an AZ code).
Awful seat. The photos tell the story (and I am only 160cm / 5ft 3in) - how any airline can think it acceptable to have passengers sit with a metal box at their feet for over 13hours is beyond me.

Alitalia SUCKS! The seats were uncomfortable, service was bad, food tasted like sand, and two people got in a fist fight on the plane so everyone got scared. Go Alitalia!

It was very hard to find a comfortable position with alitalias classica seat. With the flight being 12 hours the seat was very uncomfortable and the entertainment system was out of date but still worked which was ok. The recline seemed generous having flown so many domestic flights.

Tuve un muy incomodo viaje por la caja metalica ubicada debajo del asiento delantero que impide ubicar adecuadamente las piernas. Ademas la separacion entre asientos es deplorable.

These were excellent and comfortable seats. Plenty of legroom and easy to see the video screen at front of row 11. Fast departure of plane when landed and one of the first served during meals and snacks.

Row 16 is shown in red (beware) presumably because the seat doesn't recline fully. Actually, row 16 is the best row in Economy Plus. To recline, the seat back does not tilt back (and hit the bulkhead behind it), but instead the seat bottom slides forward. This method provides the increased tilt promised in Economy Plus and does not interfere with the row, or bulkhead behind it.

Row 15 is missing a window. Each of the three rows in Economy Plus have two windows except for row 15, which has only one.