L'avis de Alitalia Airlines – Air One Boeing B777 200ER de Petra Gwyn-Jones (#37317)

The seats were really hard and had back ache within the first 4 hours. The touch screen for the entertainment didn't work and responded really slowly with the handset. The seat area was dirty and the magazines in the seat pocket looked like they had been eaten by a mouse. The crew were really unfriendly and the service was probably the worst I've experienced in years. No choice of main dish - only pasta. Only offered one drink for the whole journey - over 13 hours. No top up of anything. It was worth paying the extra to be able to stretch out the legs, but this was negated by the back ache from the seats. I won't be flying with them again.