L'avis de Alitalia Airlines – Air One Boeing B777 200ER de Chica (#28074)

Unable to check-in in advance either via website or at the airport self service machines (customer service later told me this was because I had a connecting flight with another skyteam partner... even though the connecting flight had an AZ code).
Awful seat. The photos tell the story (and I am only 160cm / 5ft 3in) - how any airline can think it acceptable to have passengers sit with a metal box at their feet for over 13hours is beyond me.