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What is Avianca policy with regard to carry-on baggage?
On Avianca flights, the carry-on baggage allowance consists of one bag plus one personal item. LifeMiles or Star Alliance status and the class of travel may entitle passengers to additional carry-on allowance.
What is Avianca policy with regard to checked baggage?
On all Avianca flights, at least one piece of baggage can be checked for free as long as the weight and size limits are not exceeded.
If your flight has a leg in codeshare/interline agreement with a partner airline, the MSC (Most Significant Carrier) rule will apply, i.e. the baggage policy of the first carrier crossing the area (for example, from America to Europe) or the sub-area (for example, from North to Central America), or the baggage policy of the carrier on the first international sector within a sub-area.
Carry-on Baggage
Passengers can transport in the cabin one piece of carry-on baggage with a maximum weight of 10 kg (22 lbs). The sum of exterior dimensions (height + length + width) may not exceed 115 cm (45 in).
On all Avianca flights except to/from the United States, LifeMiles Elite members (Gold and Diamond) and Star Alliance Gold status passengers traveling in Business Class are entitled to one additional piece of carry-on baggage.
One of the following items of each category (one additional item and, if applicable, one special item) may be transported in the cabin at no additional cost, as long as their dimensions and weight do not inconvenience other people or obstruct aisles, doors or emergency exits:
| Additional Items | Special Items | |
| ♦ Handbag, briefcase or portfolio | ♦ Walking stick/frames | ♦ Baby cot (only on A330 & B787) |
| ♦ Photo/video equipment | ♦ Wheelchairs, crutches and prostheses on which the passengers are dependant |
♦ Foldable baby stroller (conditions apply) |
| ♦ Laptop computer in its case | ♦ POC with properly packaged batteries | ♦ Diaper bag |
Checked Baggage
For each piece of checked baggage, the total sum of the external dimensions (height + length + width) may not exceed 158 cm (62 in). The number of pieces, as well as the weight, combined or individual, of the pieces of baggage, depend on the travel region:
| Travel Route | Economy Class | Business Class |
| Domestic flights within Colombia, Ecuador and Peru | 1 piece up to 23 kg (50 lbs) |
2 pieces up to 32 kg (70 lbs) each |
| Within Latin America (South America and Central America) | ||
| To/from the Caribbean and Central America | ||
| Between North America (the US, Canada and Mexico) and South America | 2 pieces up to 23 kg (50 lbs) each |
|
| To/from Europe |
Members with LifeMiles or Star Alliance status can transport without additional cost and regardless of the travel region the following pieces of baggage:
| Frequent Flyer Status | Economy Class | Business Class |
| LifeMiles Silver Members | 2 pieces up to 23 kg (50 lbs) each | 2 pieces up to 32 kg (70 lbs) each |
| LifeMiles (Diamond and Gold Member) Star Alliance Gold |
2 pieces up to 23 kg (50 lbs) each | 2 pieces up to 32 kg (70 lbs) each |
| 1 additional piece of 20 kg (44 lbs) | ||
Excess Baggage
Overweight, oversized and additional pieces are subject to available space on the aircraft. Pieces that weigh 46 kg or more (101 lbs) or with the sum of their external dimensions (height + length + width) greater than 230 cm (90.5 inches) are not accepted by Avianca as checked baggage. For flights to/from Europe, the maximum weight permitted is 32 kg (70 lbs) per piece of baggage.
Any excess above the free baggage allowance (extra pieces of baggage, oversized and/or overweight baggage) will be accepted only upon payment of additional fees. If a piece of baggage within the free baggage allowance is overweight or oversized, the highest charge will apply.
| Excess Baggage Fees – Domestic Flights (taxes not included) | |||||
| Excess Baggage | Colombia | Peru | Ecuador | Guatemala & Honduras | |
|
Overweight 1st Piece |
23 – 32 kg | COP 225,000 | USD 20 | USD 10 | USD 30 |
| 32 – 45 kg | COP 300,000 | USD 40 | USD 20 | USD 40 | |
| Oversized Piece | 158 – 230 cm | COP 100,000 | USD 60 | USD 50 | USD 50 |
| 2nd Piece | Up to 23 kg | COP 150,000 | USD 40 | USD 30 | USD 20 |
| 23 – 32 kg | COP 225,000 | USD 60 | USD 40 | – | |
| 32 – 45 kg | COP 300,000 | USD 80 | USD 50 | – | |
| 3rd+ Extra Piece | Up to 23 kg
Up to 158 cm |
COP 150,000 | USD 40 | USD 30 | USD 40 |
| 23 – 32 kg
Up to 158 cm |
COP 225,000 | USD 60 | USD 40 | USD 50 | |
| 32 – 45 kg
158 – 230 cm |
COP 300,000 | USD 80 | USD 50 | USD 70 | |
| Excess Baggage Fees – International Flights – the Americas | ||||
| Excess Baggage | Flights within Latin America |
Between the US, Canada and Central America |
Between the US, Canada and the Caribbean, South America |
|
| Overweight Free Piece |
23 – 32 kg | USD 100 | USD 100 | USD 100 |
| 32 – 45 kg | USD 160 | USD 160 | USD 160 | |
| Oversized Piece | 158 – 230 cm | USD 140 | USD 140 | USD 140 |
| 2nd Piece | Up to 23 kg | USD 40 | USD 40 / CAD 45 | – |
| 3+ Extra Piece | Up to 23 kg
Up to 158 cm |
USD 160 | USD 160 | USD 185 |
| 23 – 32 kg
Up to 158 cm |
USD 210 | USD 230 | USD 210 | |
| 32 – 45 kg
158 – 230 cm |
USD 260 | USD 280 | USD 260 | |
| Excess Baggage Fees – International Flights – Europe | ||||
| Excess Baggage | From America | From Spain | From London | |
| Overweight Piece | 23 – 32 kg | USD 80 | EUR 60 | GBP 55 |
| Oversized Piece | 158 – 230 cm | USD 110 | EUR 110 | GBP 70 |
| Extra Piece | Up to 23 kg & 158 cm | USD 210 | EUR 160 | GBP 130 |
| 23 – 32 kg & 158 – 230 cm | USD 280 | EUR 210 | GBP 175 | |
Sporting Equipment
Sporting equipment with the sum of the three dimensions exceeding 230 cm (90 in) or weighing more than 45 kg (100 lbs) will not be accepted as checked baggage and may only be transported by Avianca’s freight service.
Sporting equipment for fishing, bowling, archery, and tennis are accepted as part of the free baggage allowance provided that the weight does not exceed 23 kg (50 lbs) and the sum of their three dimensions does not exceed 158 cm (62 in). If the free baggage allowance is exceeded, sporting equipment will be considered excess baggage and charged accordingly.
An extra charge (plus applicable taxes) applies for transporting the following sporting equipment as checked baggage:
- Golf and skiing/snowboarding equipment:
- COP 60.000 / USD 20 – domestic flights.
- USD 40 / EUR 40 / GBP 35 – international flights.
- Bicycle (max. 230 cm), scuba diving equipment, surfboard (max. length 3.7 meters / 12 feet), kitesurf (max. 366 cm / 12 feet), windsurfing equipment (max. 366 cm / 12 feet), delta wing (max. length 5 meters):
- COP 80.000 / USD 20 – domestic flights.
- USD 150 – flights between North America and Central America.
- USD 100 / EUR 95 / GBP 80 – all other international flights.
Baggage Services
For any baggage irregularity, you have a reasonable amount of time to formally make your claim at the Baggage Office at the arrival airport, through Avianca Baggage Call Center or online:
- In the unlikely event of damage to baggage or loss of items, you have up to 7 days after arrival at the final destination, or after receiving the baggage, to file a claim.
- If your baggage is delayed, you must notify Avianca before leaving the airport and complete the Baggage Claim Form. If you’ve already left the airport, you can notify Avianca online. You have a maximum of 21 days from arrival to file a formal claim.
- Whenever a passenger who is not a resident in the destination country does not receive his/her free baggage allowance on the same day of travel, Avianca will offer a compensation for basic necessities.
